Choose from the following questions:
How do I register for Text-to-Book?
You can register via My Account (in the Accounts Details section, scroll down to Pay per view bookings) or by contacting the crew on 09 525 5555.
How will I be charged for the Text to Book Service?
If you make a booking via the Text to Book Service, you’ll be advised of the charge that will apply for that booking, and that amount will immediately be charged to your Sky account.
Can I use multiple mobile numbers on one Sky account?
No - only one mobile number can be used for Text-to-Book per account.
I have two Sky accounts; can I use the same mobile number on both?
No - only one mobile number can be used for one account.
What is the keyword and number I text to make a booking?
- Sky Arena Event: Text the keyword which can be found on the banner by pressing the synopsis button (i) using your remote on Sky Arena channel 065 and send the keyword to 4024.
I sent a keyword to the advertised short code, but got an error message - What's wrong?
You may not be registered for this service or the event code sent was wrong. The reply error text message will give you more details.
Am I charged for replying to SMS or sending SMS to Sky?
SMS for customers is free.
Will the booking be instant?
Bookings are instant once the text reply is received. However, delays can occur as this service is dependent on mobile network availability, etc.
There is a delay in booking confirmation - What should I do?
We endeavour to send booking confirmation instantly. However, booking confirmation is dependent on mobile network availability, etc.
Can Sky Business customers use this service?
Not yet. Text-to-Book is available only for residential customers.
I sent a 'YES' reply to a text from Sky, but do not want to book the event - What do I do?
Contact us ASAP! As long as the event hasn't started, we may be able to cancel the booking for you.
Can I use this service if I have more than one Sky Box?
Yes - You can use this service to book Sky Arena Events.
I no longer want this service - How do I opt-out?
You can unsubscribe from Text-to-Book by logging in to your My Account or by contacting the crew on 09 525 5555.
Can I book an event via text if it has already started?
No - once the event starts you can no longer Text-to-Book.
Why is my Text to Book service not working?
Sky doesn’t guarantee that the Text to Book Service will always be available, or error-free, or that bookings made via this service will always be successful.
There are instances when The Text to Book Service may not be available ie; if you don’t make the booking within the required time limit before your chosen screening begins, where there are technical or other external factors, including adverse weather or atmospheric conditions, incorrect dish alignment, satellite issues (including capacity restraints), problems with the website, the volume of subscribers using the service or issues with the decoder or where there are scheduled outages or maintenance windows.
The Text to Book Service may not be available if your Sky account is overdue.
