Passwords are private, so for security reasons you'll need to change/reset your password yourself. We're unable to email it to you.
Change/reset your password:
Forgotten your password? Or if you think that your password has been compromised, here is how you can reset it:
-
Choose 'Log in' in the top right corner of the My Account page, then select the 'Don't remember your password?' link
-
Enter your email address then click 'Send Email'
(You'll receive an email in your inbox. If you don't, check your junk mail/SPAM folder. Password reset emails will be invalid after 24 hours)
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Open the email and click on the word 'here'
(You'll be redirected to the create new password page)
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Enter your new password and confirm
(You'll then be redirected to log in again)
- If you're still unable to reset your password send us an email
What is a valid password?
The password cannot contain your name or email address and cannot have blank spaces. A valid password must be:
- At least seven characters long
- Contain at least one non-letter (i.e. a number)
My password has locked me out
If you've entered too many invalid attempts to log in to My Account, you'll be temporarily locked out. Try again after 30 minutes or try to reset your password following the steps above.
