A factory reset restores the box to its default settings and erases all data, accounts, recordings, and downloaded apps.
There are two ways to factory reset the New Sky Box and Sky Pod: via Android Settings using the remote, or via Recovery Mode using the button on the device.
Important: Do not factory reset your New Sky Box while your internet is unavailable. Doing so may result in the loss of all TV services until your internet connection is restored.
Factory Reset via Android Settings for the new Sky Box and Sky Pod
- Press the My Hub button on the Sky remote
- Scroll up, across and select Android settings
- Select Device Preferences
- Go to About and select Factory Reset
- Select Factory Reset again to confirm and begin the process. The box will reboot and begin the activation process.
Factory Reset via device button for the new Sky Box
- Unplug the power cable from the box or from the power socket. Leave it unplugged for now
- Press and hold the Bluetooth button on the side of the box — don’t release it
- While still holding the button, plug the power cable back in and continue holding the button for about 40 seconds
- When the Sky splash screen appears, keep holding the button
- Release the Bluetooth button only when the list of options appear on screen
- Select Data/Factory Reset from the options
- Confirm the Factory Reset when prompted. The box will factory reset and return to the menu screen
- Select Boot System Now. The box will reboot and begin the activation process.
