In this article:
What is Parental PIN?
Parental PIN is a feature which helps protect your family from being exposed to content they may not be ready for!
As the account holder, you're in control of which rating level is appropriate to be viewed by anyone, and anything above this rating will trigger a PIN entry message in order to continue.
How do I set my PIN?
You can either set your PIN before you use Sky Go by navigating to My Hub (on mobile applications) or My Account (on the web).
Your PIN is a 4-digit code which is the same across all of your devices, so you only need to set it once.
If you choose not to set a PIN, you'll be asked to create one the first time you watch content which is rated 18.
I don't have children using my Sky Go account, do I have to set a PIN?
While you will still be prompted to create a PIN, you can disable it if you never want to be asked for one.
Is my Sky Go PIN the same as on my Sky Box?
No, at the moment your Sky Go PIN is only used on Sky Go. The PIN on your Sky Box is a separate PIN, so you can have different ones for the family TV and your Sky Go account if you wish.
What happens if I forget my PIN?
There are a couple of ways you can reset your PIN.
You can either click on the Forgot my PIN button from within the application, or via My Hub/My Account. This will trigger an email which is sent to the registered account holder's email address, with a secure link which will allow you to reset the PIN.
If you no longer have access to the email address which you used to register for Sky Go, please contact us and our friendly Sky Crew will help you out.
I entered the wrong PIN too many times and now my account is locked!
Not to worry - the lock is only temporary!
You can either click on the Forgot my PIN option and an email will be sent to the registered account holder's email address, or you can wait for the lock to elapse (currently 10 minutes) and try again.
Please check your Spam/Junk folder if you have not received an email within a few minutes, or email us and we'll get back to you as soon as possible.
While you wait, you can still watch content which is within your allowed PIN settings.
What do the Rating Levels mean?
Sky follows the Broadcasting Standards Code of Practice, and the ratings which we use on both our satellite service and Sky Go platforms are in accordance with this code of practice.
The ratings are explained as follows:
- G - General Audiences content deemed to be safe for everyone to watch. PIN will never be triggered at this level
- PG - Parental Guidance is recommended for younger viewers
- M - Suitable for Mature Audiences, 16 years and over
- 16 - People under 16 years should not view
- 18 - People under 18 years should not view
The ratings are often accompanied by an advisory, so that when you're looking for something to watch with the family, you have some indication as to why the content has received the rating it has been given.
These advisories are appended to our ratings, for example 18VLSC, and are included wherever possible. Please note, some foreign or "pass through" channels may not include this information.
- C – Content may offend
- L – Language may offend
- V – Contains violence
- S – Sexual content may offend
For more information, please refer to the Broadcasting Standard Authority website.
