The process of setting up your WiFi Router is simple, check out our easy set up instructions. Alternatively, we can arrange for a Super Set Up Technician to visit your home and complete the set up for a $150 charge.
Book one of our Super Set Up Technicians and they’ll install all the hardware for you, using Sky WiFi Boosters where necessary, and configure all the settings. They’ll also connect your most used devices to Sky Broadband - like your Sky Box, Smart TV, mobiles, tablets, and gaming consoles. They’ll even personalise your Sky Broadband network name and password to one you’ll easily remember.
To arrange a technician please contact our friendly Sky Crew on 09 525 5555.
What you need to know:
If, for any reason, you need to reschedule this booking, please contact our friendly Sky Crew on 09 525 5555
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A Noel Leeming technician will be completing the job on behalf of Sky so expect to see some booking and appointment emails from Noel Leeming.
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Once booked, you’ll be given an estimated booking time. You’ll receive a confirmed appointment time 24 hours prior to your technician visit.
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If you need to reschedule or cancel a visit within 24 hours, or miss it altogether, there’ll be a $150 charge. We know that sometimes life gets hectic, so you’ll receive a reminder email from Noel Leeming 48 hours prior to your technician visit - this is your chance to reschedule/cancel and avoid any fees.
Note: There is an additional $50 charge per hour for appointments that take longer than the standard 60 minutes.
Ensuring you're on the right plan
There’s no one-size-fits-all when it comes to WiFi needs. That’s why it’s important to choose the Sky Broadband plan that works best for you. At Sky, we know entertainment and how best to deliver it to Kiwi homes (we’ve been doing it for over 30 years), and our Super Set Up Technicians can check you’ve got the right plan for your home.
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During the appointment, our Super Set Up Technician will install your Sky WiFi Router and Booster(s).
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hen, to make sure that you’re getting the best performance from your Sky Broadband, they’ll test your upload and download speeds.
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They may then recommend adding or removing Sky WiFi Booster(s). If this is the case, your Super Set Up Technician will explain whether this will change the plan that you’re on and if/how it might affect the price.
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If you agree to the recommended change, your Super Set Up Technician will go ahead and add/remove your Sky WiFi Booster(s) on the day. The form that you sign when the job is done will confirm your changed plan details.
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If you have agreed to change your plan at your appointment, you can then expect to receive an email from us confirming the change.
