Change Parental PIN for Sky TV services

In this article

• Change Parental PIN for new Sky Box or Sky Pod
• Change Parental PIN for Sky Box

New Sky Box and Sky Pod

There are two ways to change the PIN for your new Sky Box or Sky Pod. The first is through the device itself or your My Account.

On the device:

1. Using the Sky remote, press the 'My Hub' button
2. Navigate to and select 'Parental PIN'

   Note: Parental Pin will not be available if your internet connection is lost.

3. Navigate down to 'Change PIN'
4. Enter your current pin code
5. Enter your new pin code
6. Confirm your new pin code
7. Your new PIN is now active

My Account:

1. Using your preferred internet browser on your device, head to sky.co.nz/myaccount
2. Log in using your registered email address and chosen password
3. Navigate to the 'Sky Go' tab
4. Scroll down and click/tap on the 'Change Pin' button
5. Enter your current pin code
6. Enter your new pin code
7. Confirm your new pin code
8. Click/tap 'Save' to lock in your changes

Sky Box

1. Using the Sky remote, press 'Setup
2. Scroll up/down and select 'Parental Control'
3. Scroll up/down and select 'Change PIN'
4. Enter your 'Current 4' digit PIN
5. Enter your 'New 4' digit PIN (as you enter the numbers, the dashes will change to asterisks. Use the left arrow if you make a mistake or the go back button to start again
6. 'Re-enter' your new 4 digit PIN to confirm the change
7. Your new PIN is now active
8. Press the 'back button' to close, then the 'Sky' button to resume viewing.