This error message appears when there is no Smartcard in the box (it has been removed from the box).
To clear the message, insert a valid Smartcard into the Sky Box. If the card is already in the Sky box, remove it, then reinsert the card again with the golden chip facing down and the arrow pointing towards the box.
If the Smartcard has been lost, bent, or if the card or the golden chip on the card is damaged, contact us and we'll send you a new Smartcard. A charge of $30 will apply for a new Smartcard.
