Forgot Parental PIN for Sky TV services

In this article

• Reset Parental PIN for new Sky Box or Sky Pod
• Reset Parental PIN for Sky Box

New Sky Box and Sky Pod

To reset the PIN for the new Sky Box or Sky Pod, you can do this either through the device itself or your My Account.

On the device:

1. Press the 'My Hub' button
2. Navigate to and select 'Parental PIN'

   Note: Parental PIN will not be available if your internet connection is lost.

3. Navigate down to 'Change PIN'
4. Do not enter a PIN but press the Go Back button on the remote
5. Navigate down and select 'Forgot PIN'
6. Read the on screen message then select 'Ok'
7. Check your registered email inbox for the reset email and follow the instructions to reset your PIN
8. Once done, you've reset the Parental PIN for your Sky Go, new Sky Box or Sky Pod device

My Account:

1. Using your preferred internet browser on your device, head to sky.co.nz/myaccount
2. Log in using your registered email address and chosen password
3. Navigate to the 'Sky Go' tab
4. Scroll down and click/tap on the 'Change Pin' button
5. Click on the 'I've forgotten my pin code' link
6. Forgot Sky Go pin code pop-up: read the instructions and confirm the email address then click/tap on the 'Email me' button
7. Check your email inbox for the reset email and follow the instructions to reset your Sky Go pin
8. Once done, you've reset the Parental PIN for your Sky Go, new Sky Box or Sky Pod device

Sky Box

If you've forgotten your Parental PIN or have been locked out, simply contact us at 09 525 5555 and we'll be more than happy to assist you.