In this article:
Adding a TV channel/service
There are a few ways you can add services to your account:
My Account
The easiest way to add a channel and/or service is through My Account. Simply log in to My Account and upgrade your channels/services in the 'Manage Package' tab. Not registered yet? Head over to the How do I set up My Account.
My Account app is another digital self-service where you can upgrade your channels and packages, pay your bills, check your balance wherever you are and more! Find out more at My Account app or download it now from your app store.
New Sky Box, Sky Pod and Sky Go (website)
The ability to add a package/channel is now at your fingertips via the new Sky Box, Sky Pod and Sky Go (website)!
New Sky Box and Sky Pod
Just press the My Hub button on your Sky remote and follow the below:
- Scroll to and select My Account, then select Manage Packages
Note: My Account will not be available if your internet connection is lost.
- Once in Manage Packages, select Add Sky packages
- On the next screen, you'll see details of the package along with any promotional information, and also add the selected channel/package
- When the selected package is added, you'll be required to enter your 4 digit Parental PIN for your new Sky Box/Sky Pod
- If you've successfully entered your PIN, a message will pop-up confirming your purchase.
To view the added/active package, press My Hub and go back to My Account.
Sky Go (website)
Click on your profile picture (located top right) and follow the below:
- Navigate down and click on My Hub
- Once in My Hub, scroll down to the Add TV Packages on a rolling monthly contract section
- Locate the TV package you're after and click on the ADD button
- Enter your 4 digit Parental PIN then click the ENTER PIN button to confirm purchase
- If you've successfully entered your PIN, a message will pop-up confirming your purchase.
Customer Service Crew
Phone us at 09 525 5555, Monday to Saturday from 8am to 8pm or Sunday from 10am to 6pm and speak directly to one of our Customer Services Crew.
Note: The services you add should be activated immediately once it's added via My Account and our Customer Services Crew.
Upgrades are for a minimum of one month from the date of the upgrade.
Send us an email
Email us your request and we'll action it within 2 - 3 working days.
Removing a TV package/channel
Before you can remove a channel/package, you'll need to have subscribed to the service for a minimum of one month.
To remove a TV package or channel email us the following:
- The channel/package you'd like removed from your account
- The date in which you'd like the channel/package removed from
We'll send you an email to confirm that your request has been processed within 2-3 working days.
Note: If you're not the account holder or authorised person on the account, we won't be able to make any changes for you. Please have the account holder/authorised person contact us.
To find out what packages/channels/services you are currently subscribed to, log in to My Account and view the ‘Manage Subscription’ tab.
No need for an additional Sky Box anymore? Here is how you can remove Multiroom (additional Sky Box) from your account.
If you wish to remove a channel/package that was offered to you (e.g. Free one month trial), email us and we'll remove it for you at the end of the promotional period.
