My Account lets you view and pay your bill, add packages to your subscription and update your details in one easy place.
Being logged in to My Account will also ensure you can use the Live Chat option, which will be available while on the My Account page or My Account App.
Get the My Account app, which puts your Sky account at your fingertips, wherever you are. Download it now from your app store or find out more at My Account app.
How to register?
Register for My Account following these simple instructions or watch the short video above to step you through the process. If you’ve previously registered for My Account you may receive an error message – just head on over to having trouble registering for My Account to get sorted.
- Head to My Account
-
Select 'Register' on the pop-up box
- Fill in the fields and click the 'Register' button
Note: You can only have one email address linked to your Sky account.
If during this step you receive the 'We're sorry, something went wrong when attempting to sign up' error message, head over to having troubles registering for My Account.
- You’ll receive an email asking you to verify your account– click the link in the email to activate
- You’ll now be able to log in at My Account
-
The first time you log in you’ll be asked if you’re a Sky customer – choose 'Yes' and select the option to link your Sky account. This will give you access to all your account information and other self-service options.
You may need your Sky account number or Smartcard number during this step. Go to How do I find my Sky account number or How do I find my Smartcard number for more information.
How to reset My Account password?
To reset your My Account password, follow the steps below or watch the How to video
- While on the log in page, click on Don't remember your password?
- Enter the email address that you registered with then click SEND EMAIL
- Check your Inbox for the Reset your password email from Sky New Zealand. Click on the link to change the password
- Enter your new password then click on the button to confirm the change
- Your password has now changed. Log in to your My Account using your email address and new password.
