This article refers to the Sky Box (HDMI) and My Sky HDi/+ boxes (black boxes) only.
Your smartcard is paired with your Sky Box so it's designed to work together. The card cannot be used with another box or a third party equipment.
To find out what the smartcard number is that's inserted in the box using your Sky remote, follow these steps:
- Press Setup
- Navigate up/down to System and press Select
- Highlight and select Diagnostics
- Press the yellow button, and the smartcard number (Viewing Card Serial Number) will be displayed on the screen (as shown below).
You can also remove the smartcard from the box, located on the right side (as shown below). Remove the card and on the back will have a 12 digit number - this is the serial/smartcard number.
Reinsert the card again with the gold chip facing down and the arrow pointing towards the box.
Note: Should you see error code C001 on your screen, please ensure that the card is inserted back into the box correctly.
If you're looking for instructions on how to find the serial number for your new Sky Box (white box) or Sky Pod, please head over to How to find Serial Number on a New Sky Box and How to find Serial Number on a Sky Pod.
