In this article:
Caller ID
Caller ID shows you the phone number of an incoming call. This feature is enabled by default and you must have a compatible phone for this to work. Check your phone's manual or with the manufacturer if you're unsure if it's compatible.
Voicemail
Voicemail comes with your Sky Home Phone plan, set this up so you don't miss any important messages.
Call Waiting
Call waiting allows you to switch to an incoming call while you're on a call. You will hear four beeps when someone else is trying to call you. To switch, simply press the 'Flash' or 'Recall' button (if unsure, refer to the handsets manual). Press the same button again to switch back to the first caller.
Call Forward
Call Forwarding allows you to forward your calls to a nominated number. We have several options available below.
When enabling or disabling this feature, you'll hear a tone to confirm your changes.
Important: When forwarding calls to a number that's outside of your calling plan, this will be chargeable.
- Call Forward Permanently
To enable:
- Enter *72 followed by the number to forward your calls to (e.g *72091234567)
- You should hear 'Call forward number on unconditional, number has been set to 091234567' message to confirm the change
To disable:
- Enter *73
- You should hear 'Call forward unconditional has been deactivated' message to confirm
- Call Forward when Busy
To enable:
- Enter *90 then the number to forward your calls (e.g *90091234567)
- You should hear 'Call forward on busy number has been set to 091234567' message to confirm
To disable:
- Enter *91
- You should hear 'Call forward on busy, the number has been successfully deactivated' message to confirm
- Call Forward when not at home or unavailable
To enable:
- Enter *92 followed by the number to forward your calls to (e.g *90091234567)
- You should hear 'Call forward on no answer, number has been set to 091234567' message to confirm change
To disable:
- Enter *91
- You should hear 'Call forward on busy, the number has been successfully deactivated' message
If you're unsure of how to set up your Call Forward, give us a call at 09 525 5555 and we'll be more than happy to sort this out for you.
Call Privacy
Call Privacy gives you the option to block your number from displaying on the receiver's handset. We have an option for per-call or permanently for all your outgoing calls.
When enabling or disabling this feature, you'll hear a tone to confirm your changes.
- Call Privacy per call
To enable:
- Enter *67 followed by the phone number you're calling (e.g *67091234567) to suppress your number for that call only.
- Call Privacy permanently
To enable:
- Enter *30
- You should get a message confirming that 'Your caller ID is blocked'
To disable:
- Enter *31
- You should get a confirmation message 'Your caller ID is now not blocked'
Call Blocking
We can block any calls that's outside of your calling plan for e.g I have a Sky Home Plan so any national, mobile or international calls will be blocked if an attempt is made.
To enable Call Blocking, please contact us by email or call us at 09 525 5555.
