We encourage customers to receive their monthly bills via email (e-billing) rather than post (paper statements). E-bills are fast, secure, convenient and more efficient than paper statements. Plus, they're kinder to the planet too.
Note: If you prefer to receive a paper bill, it will incur a charge of $2.75 (incl GST) per month.
Regardless of the delivery method of your statement, you'll still be able to view or download a copy online by signing into My Account.
E-billing
If we have an email address for you, you'll automatically receive an e-bill.
Paper Statements
There is an $2.75 (incl GST) charge per month for paper bills. If you prefer to receive a paper bill each month via post, you can set this up in My Account.
Log in to My Account, then under 'Bills and Payment' tab scroll down to 'Billing Preferences' and deactivate 'Paperless Billing', or contact our crew and we can organise it for you.
Receiving your Sky bill via post and email
Unfortunately, you can’t receive your Sky bill both ways at the same time. You’ll need to choose either post or email. Please remember regardless of the delivery method of your statement, you’ll always be able to view and download a copy online in My Account.
E-billing enabled but you haven’t received Sky Statement
If you've only recently changed your billing preference then your latest statement has already been sent by post, but don't worry your next one will be sent via email.
There are also a few things you can do if you can’t find the Sky bill in your inbox:
- Check your email's SPAM folder
- Check that your email address is correct in My Account. To do so, log in to My Account and under 'Bills & Payment' tab look for 'Billing Preferences', you can check if your account has ‘Paperless Billing’ turned on (it will be green) and update the email address you'd like your bill sent to
- If the statement email bounces for any reason and is picked up by our system, your statement will be sent by post. Please remember, there is an extra $2.75 (incl GST) charge per month for paper bills.
E-billing and marketing emails
We promise we won't bombard you with marketing emails if you sign up for e-billing, we keep billing emails and marketing emails separate.
However, if you would like to receive emails that tell you about the great content coming up on Sky you can do this by logging in to My Account, clicking on 'Account Details' and scrolling down the page to 'Communication Preferences' where you can choose to receive a range of emails about Sky content, Sky Rewards and special offers.
