No lights on the box could be due to a faulty decoder or the malfunctioning of the power lead or power supply unit. Or it can be due to an external cause like a power cut or a power socket problem.
Resolving the issue
Step 1 Disconnect the power lead from the back of the box or switch off at the power socket. Wait 5 seconds and then firmly reconnect it or switch the power back on at the wall. Make sure the box is securely plugged into the power socket. The box may take up to 2 minutes to come back on again.
Step 2 - Sky Box (HDi) only If the Sky Box (HDi) does not come back on after 2 minutes and you have ensured that the power socket is working (by testing it with another device or trying to plug it into a different power socket), please contact us to arrange a faulty box replacement.
Step 2 - Sky Box (HDMI) only For Sky Box (HDMI), check to see if the power supply unit is operating by checking there is a green light lit up box when the unit is plugged in and turned on at the wall.
If the green light is on but the box still won’t turn on after resetting or, if there is no light on the power unit, please contact us to arrange a faulty box replacement or new power supply unit.
