If your Sky Box or Sky Pod is faulty, we’ll send a replacement straight to your doorstep, free of charge, just get in touch with our friendly Sky Crew. Please let us know if you are unable to self-install or require assistance.
Note: Recordings and Series Links will not transfer to your new box.
The replacement device comes with a pre-paid return label for the faulty device. All you then need to do is:
- Pop your faulty device in the same packaging we use to send your replacement device, then place it in the return bag we supply.
- Stick on the pre-paid return label.
- Drop it off to your nearest NZ Post or book a courier and you’re done.
Note: When returning your Sky Box or Sky Pod, please perform a factory reset to remove all personal information, such as My Account details, Google Account details, profile names, and other stored data.
If you’re still experiencing problems once your replacement box is set up, we may need to arrange a technician visit.
Worried about missing something while waiting for your replacement device to arrive? Use your subscription at no extra cost on Sky Go.
Get in touch with our friendly Sky Crew to request a replacement device, another label if you lose yours, or support if you have trouble self-installing the new device.
Worried about missing something while waiting for your replacement box to arrive? Use your subscription at no extra cost on Sky Go.
