T100 error message indicates a problem with the satellite signal, however you may be able to fix this with a few steps - try our step-by-step Troubleshooting Guide to help get your signal sorted, faster.
Signal issues can occur also during heavy rain/stormy conditions, or when there is something obstructing your satellite dish (like scaffolding), or it could be a long-term issue like damage to the dish, LNB, or satellite cable.
Overgrown trees and occasionally plants (especially if the dish is located alongside the house) can trigger the appearance of the T100 error message, sometimes accompanied by image pixelation. If you suspect that this might be the case, try trimming or removing the problem or get in touch with us to arrange for a technician visit to look for a solution.
Head over to the No Satellite Connection article for troubleshooting steps if your new Sky Box shows "No Satellite Connection" message.
