Error X322 is an indicator that the hard drive inside your Sky Box may be compromised or faulty and all recordings and series links will be lost.
If your Sky Box displays error X322, we strongly recommend you contact us. We will arrange a faulty box replacement, which will be delivered to your doorstep free of charge. Our Sky Box is now designed for self-installation. Detailed instructions are provided in the box to step you through the process.
Please let us know if you are not able to self-install or require assistance.
Note: Changing to a replacement Sky Box will mean you lose your past recordings and Series Links. You will need to return the faulty box to us using the pre-paid return bag provided (the courier can pick it up from your address or you can drop it off in the courier bag to a NZ Post Shop).
Preventing Hard Drive Damage
To prevent potential damage to the hard drive and ensure the longevity of your device, always ensure that you turn off your Sky Box and wait for at least two minutes when moving your device. This allows the hard drive to come to a complete stop, reducing any risk of damage during moving.
