Salesforce

Moving House

Printable View
« Go Back
Information
Moving House
moving-house
Article Details

In this article:

 

 

If you’re moving to a new house and need to update your Sky services, let us know as soon as possible (with at least one month’s notice). We’ll get you connected at your new home as close to your move date as we can.

Let us know about your move by completing the moving house form. If you need to change your postal address on the billing invoice, head over to updating your postal or billing address.
 

 

Sky TV

  • Complete the moving house form with as much notice as possible

  • Take your Sky Box, Sky remote and all cables with you
    (u    nplug your Sky Box and leave it for at least two minutes before moving it, this ensures that the hard drive has stopped spinning to lessen the risk of damaging the hard drive in transportation)

  • At your new address, connect the cables again to your TV and Sky Box and switch the power on

  • If you can’t get connected, or your new address doesn’t have a Sky dish already, contact us and we’ll arrange for a technician to visit. There is a one-off charge of $100 for this visit.

  • If a signal split is required, there will be an additional charge of $100 per split in addition to the $100 relocation charge for the technician callout.

 

Sky Broadband

  • You’ll need to check if Fibre is available in the area you’re moving to. If it’s not, we’ll need to work with your Local Fibre Company (LFC) to get you connected. The sooner you let us know you're moving the quicker we can get this underway

  • Additional charges may apply for non-standard installations

  • If you’re leaving a property with Fibre installed, please leave the Fibre Box/ONT and its power cables at that address. We’ll make sure your new property has the equipment you need to get connected

  • Please take your Sky WiFi Router and Booster/s with you

  • You can keep your existing Sky Home Phone number at your new place if you are moving within the same region. 

 

I’m moving into an address that already has Sky / Sky Broadband – what do I do with my account?

If this situation applies to you, we recommend you contact us to talk through the different options available.
 
Powered by