In this article:
My new home already has a dish
If you’ve moved house and your new home already has a dish, then as long as your Sky subscription is active, you can connect your Sky Box following these instructions.
When relocating to a new address, please remember to take your Sky Box, Sky remote and all cables from the back of the Sky Box with you.
If you aren’t confident about setting Sky yourself, you can request a Sky technician for a one-off charge of $100.
My home doesn't have a dish
If you're a new Sky customer and your home doesn't have an existing Sky dish, we'll install one for you as part of the joining process. View the latest joining offers.
Our Sky Crew have the necessary equipment to install a dish on most domestic properties to a height of 6 metres, which is approximately 2 levels. The 60cm dish will be installed in the safest and most accessible position (not always on the roof), and it will always face North-West.
At the time of installation, the technician will discuss with you the best spot to install the dish to ensure you get the maximum signal strength. Any decisions regarding the installation will be at the discretion of our crew and will need to be compliant with OSH regulations.
If you're an existing customer who is moving to a house with no dish, a one-off technician call-out fee of $100 applies. Please contact us to schedule a Sky dish installation.
Moving the dish or if a second dish required
A technician visit will be required for installing/moving the dish to another side of the house or installing an additional dish on your property.
Our Sky Crew have the necessary equipment to install a dish on most domestic properties to a height of 6 metres, which is approximately 2 levels. When the technician checks the property, any decisions regarding the installation will be at the discretion of our crew and will need to be compliant with OSH regulations.
If the height of a property is deemed excessive and not compliant with OSH regulations, extra equipment may be required (e.g. Cherry picker) at an additional cost.
What if I'm renting?
You'll need to secure and maintain all necessary approvals and consents (including any landlord, property owner or body corporate approvals or consents) for the installation of Sky.
Sky has no responsibility in relation to any such approval or consent.
Installing a satellite dish on a Motorhome
In most cases a satellite dish can be installed on the roof of your vehicle to enjoy Sky TV in your Motorhome. However, you'll need a private technician to do this as Sky does not offer this service.
Rusty dish
If your dish appears rusty and you'd like to have it replaced, even if the service is not affected, please contact us to schedule a technician visit.
Removal of a dish
We can only remove Sky dishes. Only the owner or landlord of a property can request to remove the dish. If you need to remove the dish or collect a Sky dish that has been removed, simply contact us to schedule a technician visit.
Sky TV without the dish and cables
If you’re an existing customer and do not currently have Sky TV service while waiting for a technician, you can use the Sky Go app to enjoy Sky TV services.
If you’re looking for a flexible way to join Sky TV, or a portable Sky option, the Sky Pod may be an ideal solution for you. Check out our Sky Pod FAQs for more information.
