Understand my Sky Bill

1. Invoice Date: The date your current bill was created. Any changes made to your services after this date will appear on your next bill.
2. Billing Period: Start and end date for the current charges shown on your bill.
3. Opening Balance: Your current balance as of the invoice date.
4. Current Bill: Reflects the total charges for the billing period. A full breakdown of these charges is on the following page(s) of your bill. 
5. Total Due: The sum of any previous charges and this current bill’s charges.
   Due Date: The date you need to pay the charges on your current bill by. You may be charged a late payment fee if you don’t pay your bill by the due date.
6. Current Charges: We bill one month in advance, so this section shows your standard monthly subscription charges, including any changes made before the invoice date. The section breaks this down by service (for example, TV, Broadband).
   More Ways To Pay: If you choose not to pay by Direct Debit, we provide you with information on other ways to settle your bill. Read more on how to pay your Sky bill.
   
   
   
   
   
7. Opening Balance Summary: A summary of your current account balance. This is a calculation that includes prior bills, payments received and/or credits we’ve applied to your account. If you’ve cancelled any package's part way through the month and we previously charged you, these charges will appear as credits in this summary. 
8. Current Charges: These are broken down by service (for example, Sky TV, Sky Broadband, Sky Home Phone, Sky Box Office/Arena, and/or Extras).
   Within the Current Charges section, you’ll find: 
   • Monthly Charges: Your current monthly subscription at the time of invoice.
   • Part-month Charges: If you’ve made any changes to your Sky services (like adding or removing a package) part way through the billing month, we’ll add the pro rata charges to this section, so you can see you’re only paying for the days you use.
   • Additional Charges: Anything extra that was added to your account that’s not a monthly subscription, such as pay-per-view in Sky Box Office/Arena.
   • One-Off Charges: Cover anything not included in your subscription, like your installation charge. These will be individually itemised, so you know exactly what we’re charging you for.
   • Total: Total monthly amount due for these Sky services.

A quick look at the key sections of your previous Sky bill, so you can easily find the details you need. The information below explains what you’ll see when you open your monthly bill and the different types of charges there are.

1. This bill covers: This is the date range that the bill covers
2. Statement Date: The date this statement was generated. Note: Any changes made or pending changes to your services after this date will show on your next statement
3. Total amount due: The total balance due now and the date it’s due by. This is the sum of any previous charges and this month’s charges. You may be charged a late payment fee if you don’t pay your bill by the due date
4. Previous Charges: This would normally be the balance from your last statement. In the case of your first bill this would include any installation or technician charges. It will also show any credits against your account
5. Current Charges Summary: We bill one month in advance so this will show your standard monthly services along with any services that were added or removed before the statement date. You'll find a full breakdown of current charges on the following page/s of your bill
6. A charge that doesn’t quite look like the advertised total: Sometimes you might see a cost that doesn’t look like the cost of your plan/service. All the summary charges on your Sky bill are GST exclusive except for the total amount due
7. Sky Home Phone Current Charges Summary: We bill one month in advance so just like your Sky TV charges, this will show your standard monthly Sky Home Phone services, along with any services that were added or removed before the statement date. You'll find a full breakdown of current charges on the last page of your bill
8. Sky TV Recurring Charges: These are charges for the Sky TV package/s and channels that you are currently subscribed to
9. Sky Box Office/Sky Arena: These are one-off charges for Sky Box Office movie rentals or Sky Arena rentals that have been booked and stored on your Sky Box to view. Otherwise known as Pay-Per-View.
10. Sky Broadband Recurring Charges: These are monthly charges for your Sky Broadband plan
11. Sky WiFi Booster Rental: If you are on a Sky Broadband Boost plan, your plan includes the use of up to two Sky WiFi Boosters. If you add more Boosters to your plan, they are charged at $10 per Booster per month
12. Sky TV Discount: This is your Sky Broadband discount that you receive for being a Sky TV customer
13. Part Month Charges: Sometimes you’ll need to make changes to your Sky Broadband plan. And when this happens, you’ll see a pro rate charge that spans from the date that you made that change to the last day of the following billing period

    Note: on this example you’ll see that the bill covers from 6/10/21 to 5/11/21. In this section it highlights the change that has been made on 11/9/21 (start of part-month charge period) which is in the previous billing period (6/9/21 to 5/10/21).

14. Sky Home Phone Recurring Charges: This is the charge for your Sky Broadband Home Phone plan which is $10 incl. GST per month. This includes your voicemail, call forward, and call waiting services just to name a few. See what services are included in your Sky Home Phone plan here
15. Sky Home Phone Part-Month Charges: Sometimes you’ll need to make changes to your Sky Home Phone plan like adding or removing a home phone plan or adding or removing a calling pack e.g. Australia Calling pack. See our calling plans/packs

    When this happens, you’ll see a pro rate charge that spans from the date that you made that change to the last day of the following billing period.

    Note: on this example you’ll see that the bill covers from 6/10/21 to 5/11/21. In this section it highlights the change that has been made on 10/9/21 (start of part-month charge period) which is in the previous billing period (6/9/21 to 5/10/21)

16. Sky Home Phone One-off Charges: This is a total of your Sky Home Phone calling charges which aren’t included in your plan. Each individual call is itemised below.